![]() Option 2: Uninstall and Reinstall the Printer Option 1: Run the Printer Troubleshooter. ![]() Please try the steps recommended below to uninstall printer software Uninstall the printer then download the latest driver package. Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro ![]() Which version and edition Windows did you originally upgrade from or was installed prior to your current version: Which version of Windows 10 is currently installed? See how to verify:
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